Your Questions Answered

Are you visiting ACC Liverpool as a guest or delegate and have a question? Here you will find those most frequently asked. For all other enquiries, call us on +44 (0)151 475 8888.

We would like to reassure our delegates that your safety is always of the absolute utmost importance to us.

We want to ensure you have an enjoyable experience when you come to ACC Liverpool and that you remain safe.

We constantly review and monitor all of our security and safety procedures across all of our venues.  Some of this happens behind the scenes.  For example we work closely with Merseyside Police and our event organisers to ensure the appropriate security checks and requirements are in place.

We have a team of dedicated security and stewarding staff who are highly trained and experienced.  In addition, you may see police officers at our site.

Walkthrough metal detectors will be in use on all events.  To speed up our security processes please follow the instructions supplied by our stewarding team on entry.

Every visitor who comes to ACC Liverpool may have their bags searched.  We therefore ask you to consider keeping bags and possessions to a minimum.  We would also ask you to consider the size of your bags, no larger than a laptop bag is advisable.  Please note that large bags and suitcases will also be searched.

Sniffer dogs may be seen around the venue prior to and during events.  Again they are an additional measure to contribute to your safety.

We ask you to remain vigilant.  Please alert our stewards if you notice anything you feel uncomfortable with.  Your safety and your enjoyment are paramount to us.

ACC Liverpool is proud to be supporting "Project Servator"  For more information please visit this link.

Generally you can, but individual conferences may restrict the use of a camera or other recording device and ACC Liverpool will enforce these restrictions on their behalf.

Yes, the auditorium includes 33 accessible bays each with accompanying seat for a personal assistant. There are six accessible toilets throughout the conference and exhibition centre, and four for the auditorium.

Yes, there are designated bicycle racks on the riverside of the venue.

We offer free Wi-Fi throughout the venue. Read more here.

We only allow guide dogs and hearing dogs.

ACC Liverpool welcomes members of the public taking photographs of the building and surrounding areas. That said, given the sensitive nature of some events we reserve the right to challenge visitors in order to protect the safety of the general public and visitors to our venues. 

You can use your card in our Galleria coffee shop.

From 1st July 2007, smoking has been banned in all enclosed public spaces.  Anyone found smoking anywhere within the venue will be requested to leave.

The use of electronic cigarettes is prohibited within ACC Liverpool.

For further information about local restaurants and bars around Liverpool please visit our Food and Drink page. Don’t forget to collect your Privilege Card for exclusive offers for our visitors available across Liverpool city.

If you would like to make a comment, give feedback or have a question, please use the feedback form here.

We have three hotels on site, Pullman LiverpoolJurys Inn and Staybridge Suites. All offer high standards of accommodation and are situated on the event campus.

You can find directions for all modes of transport here.

The drop off/pick up point is on Monarch’s Quay, adjacent to the venue. A taxi rank is located on the riverside of the venue. View the map to find the drop off/pick up point. 

We have a Guest Relations desk in the Galleria level. Our Guest Relations team will be able to help you with any general information about the building, events, local area, and help you with any other information you require.

The piazza offers an outdoor area for all ACC Liverpool visitors to use and enjoy. 

If you have a complaint please contact our Guest Relations team in the Galleria or telephone 0151 707 4622. Alternatively you can contact us via our customer feedback form

ACC Liverpool is easily accessible for visitors and their personal assistants. Parking is adjacent to the venue with dedicated accessible spaces and there is ramp and lift access to conference rooms and halls internally. The auditorium features accessible bays and there are accessible toilets. ACC Liverpool also has hearing induction loops available. For more information visit this page.

Pay and display on-site car parking is available at the temporary Liverpool Waterfront Car Park with accessible spaces and open 24 hours a day. 

Alternative, nearby car parks are shown on this map. 

The nearest cash machine is in the Royal Albert Dock.

ACC Liverpool has achieved the  Breastfeeding Mayoral Quality Mark from Liverpool Bambis.  As a venue we welcome babies to be breastfed in any public area of these premises and a mother who is breastfeeding will not be asked to move or stop breastfeeding. We understand that some women prefer privacy when breastfeeding and a room will be allocated on request to allow a mother visiting us to breastfeed in private.

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Liverpool's Finest

Liverpool is a vibrant, modern city, proud of its rich heritage and renowned for its friendly people. Visit Liverpool and enjoy everything it has to offer. Here is just a sample of what's available.


Pullman Liverpool Hotel

Pullman Liverpool Hotel

Pullman Liverpool, voted Hotel of the Year 2019, is one of the city's most stylish hotels. Conveniently integrated into the Liverpool event campus, this contemporary hotel offers 216 comfortable rooms and suites, and a top-notch menu to suit every taste thanks to signature dishes in their on-site restaurant.

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Eat & Drink

Dine at Pullman Liverpool

Dine at Pullman Liverpool

Dine in M&S Bank Arena's on-site hotel, Pullman Liverpool, located at Kings Dock next to the venue. Their spectacular menu has been created by their Head Chef, offering a variety of dishes, with M&S Bank Arena guests receiving 10% off food and drink on event nights.

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Liverpool ONE

Liverpool ONE

Located by the city’s iconic waterfront, Liverpool ONE is one of Europe's leading retail and leisure destinations. With more than 170 stores, bars and restaurants, a 14 screen cinema and even a park, you’ll always have a fun packed day here.

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City Central Shopping

City Central Shopping

The beating heart of Liverpool’s retail scene, just minutes away from the venue, City Central Shopping comprises five shopping centres, two hotels, two theatres and more than 400 shops. There’s something for everyone and every budget.

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British Music Experience

British Music Experience

The British Music Experience tells the story of British Music through costumes, instruments, performance and memorabilia from the Beatles and Bowie to Adele, Oasis and The X Factor.

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Liverpool ONE

Liverpool ONE

From high street favourites to high-end boutiques, your fabulous shopping experience is a short stroll from the venue. Stores open until 8pm weekdays, so there’s plenty of time to hit the shops.

Visit website